Policies & Procedures

Refunds & Transfers

Try our courses and, if you are not satisfied, please come in and tell us why. We will do our best to make you happy or refund your money
-A $5 processing fee will be charged for all program refunds and transfers. 48 hours notice is required and there will be no refunds granted after the second class.
-Birthday parties require two weeks notice for refunds or transfers.
-Refunds will be prorated accordingly.
-Fees are payable at the time of registration.
-Please make cheques payable to: Kerrisdale Community Centre. A handling fee of $20 will be charged for NSF cheques.
-Cash, cheque, debit card, Mastercard and Visa accepted.
-GST is included in program fees.
-Memberships are non-refundable.

Park Board Swimming Lesson Refund Policy

Full refund will be given if cancellation notice is received five or more days before the start of the program. If cancellation notice is received one to four days before the start of the program, participant can either transfer to a future lesson set, if available, or refund amount will be the activity fee minus the cost of one class. If cancellation notice is received after the first program date (class/lesson), and five or more days before the second program date (class/lesson), refund amount will be the activity fee minus the cost of one class. If cancellation notice is received less than four days before the start of the second program date (class/lesson), refund amount will be the activity fee minus the cost of two classes. No refunds are issued for requests received after the second scheduled date of the program.
Fees for one or two-day programs (private lessons) are non-refundable.

Cancellations

Oh No! You Had To Cancel It?
Sorry, but sometimes courses are cancelled if everyone waits until the last minute to register. We make a decision to run a course approximately one week prior to the course date. Minimum class numbers must be registered by that time to avoid cancellation. Please register early to avoid disappointment for yourself, others and the instructors.